Jim founded Vail in 1991 in an effort to make conversations better through technology. He uses his thirty-five years of computer, telecommunications, and service business start-up experience to drive Vail’s direction and innovation, and continues to love working with people who can teach him something. Jim has seen Vail’s technology move through different phases, from a physical "box" to the telephone line, and most recently to the cloud.
Jim is also the founder of one of Vail’s sister company Versay® Solutions, a voice application development and consulting firm. Prior to Vail, he founded Direct Marketing Technology, Dytel Corporation, a pioneer in premise-based call processing systems, Verascape, a provider of highly-scalable VoiceXML systems, and Webley Systems, a unified messaging services provider.
Todd Whiteley joined Vail in 1996 and currently serves as Vice President of Product Development. In this role, Todd is responsible for developing and executing the go-to-market strategy for Vail's core enhanced telephony products and services. His purview includes the voice application hosting platform, the Enhanced Network Services, Network IVR, and Voice Security services that run on it, and the Customer Experience Analytics that provide actionable context for our customers.
Todd focuses on routinely exceeding our customer’s/partner’s expectations and building lasting relationships. The Vail teams he works with to create customer solutions have the rare combination of the ability to deliver and operate complex technology solutions coupled with a deep focus on supporting our customer’s/partner’s ongoing success.
Todd holds a Finance degree from the University of Illinois.
David has been with Vail since 1995. As Vice President of Product Engineering, David manages all platform and application technology development for our innovative and evolving suite of products and services, and is responsible for the Product Engineering team. In the early 2000s, David oversaw the transition of Vail’s platform from a Dialogic-based TDM system to an internally developed SIP based platform. This required new architecture to take advantage of the highly scalable nature of SIP. David is now overseeing the platform transition from scripted based platform component deployment to Docker and Kubernetes based deployments.
David has over twenty-four years of computer telephony experience. Prior to Vail, he worked with Northrop, Motorola and Dytel. David holds undergraduate degrees in Electrical Engineering and Computer Science from the University of Illinois.
Beth has been with Vail since its founding in 1991, recently celebrating 25 years with the company. As Vice President of Client Services, Beth and her team have been responsible for providing the public face of support to Vail's enterprise customers and service providers. She started in the tech and telecommunications industries back when makers still used bulletin boards to exchange ideas, and is still passionate many years later about sustaining long term relationships with our clients.
Prior to her arrival at Vail in 1991, Beth was President of American Home Networks, Inc., an interactive online service competing with the likes of CompuServe and Vice President of Operations for Automation Design, Inc. Beth graduated from Ohio State University with a degree in Industrial Psychology.
Andrew has worked at Vail since 2001. In his current role as the Vice President of Service Delivery, Andrew works to organize, initiate, and deliver Vail services to our customers. He continues to improve both internal and external communication channels, as well as expanding and standardizing the services we offer in an enduring mission to exceed our customers’ expectations.
During his time at Vail, Andrew has identified solutions for our partners’ voice routing needs, collaborated with the Engineering and Operations teams to enhance Vail’s SIP-based services, and managed the build-out and expansion of Vail’s Routing and Call Control (RACC) Platform. These efforts resulted in enhanced feature-functionality directly benefiting our customers’ experience with Vail’s products, and led to the creation of the Product Support department. Andrew holds a degree in Movement and Sport Science from Purdue University.
Mike has been with Vail since 2001. As VP of Operations, Mike oversees Vail Operations and Security, contributes to Vail SIP Platform engineering and is responsible for voice and data strategy and management. Through his experiences at Vail, he is able to see how employees are given the freedom to explore creative solutions to challenging problems, while giving them exposure to a wide range of technologies. Mike’s prior responsibilities at Vail include voice-and-data-networking architecture and high-availability system design.
John has worked with Vail’s leadership team since 2015 to align people strategies with business goals. Primarily an educator, John has been an adjunct faculty member at Northwestern University for 15 years, where he teaches classes on Teams and Organizational Behavior in the Masters of Product Design & Development Management program in the McCormick School of Engineering. Drawing from this passion, John understands the importance of continuos learning within organizations; because at the end of the day he believes that all business problems are really people problems.
Prior to Vail, John has worked for a number of technical companies, including ExxonMobil, Koch Industries, Exelon Nuclear, and Centro Media. John holds undergraduate and graduate degrees in Education and Instructional Leadership from the University of Illinois at Chicago.
Since joining Vail in 2003, Chandra has been responsible for the architecture and design of many key products and services, as well as the architecture of specific solutions for enterprise customers. Having the opportunity to work in an open environment that encourages employees to come up with innovative ideas, products and services fosters Chandra’s passion studying the confluence of Linguistics, Communications, Knowledge Representation and Computer Science.
Chandra has extensive experience in architecting and developing software based systems and has worked for a number of companies including AT&T Bell Labs, GE Medical Systems and Siemens Medical Systems. He holds an undergraduate degree in Engineering from the College of Engineering, Guindy in India and a graduate degree in Computer Science from the University of Alberta.
Sanjuana has been with Vail since 2014. As the Director of Product Management, she oversees Vail’s Communications Platform as a Service product, and is responsible for understanding our business and customer needs in order to define the product’s roadmap, using a customer-centric product development philosophy to drive execution. Prior to taking on this role, she led the Project Management team at Vail and was responsible for managing and delivering engineering solutions for our customers’ contact centers.
Prior to Vail, Sanjuana spent 10 years at Northrop Grumman developing and managing the DIRCM Program, a system installed on military aircraft to detect and defeat heat-seeking missiles. Sanjuana holds an undergraduate degree in Computer Engineering and a graduate degree in Product Design & Development from Northwestern University.
Jake has been with Vail for nine years, and currently serves as the Director of Application Development, building our team of Software Engineers to deliver great applications to our customers. Jake enjoys meeting challenges related to a substantially growing team, such as keeping our gifted developers engaged, and continuing to recruit top talent. He is passionate about continuously learning every day from his peers, whether it is about our technology, business, or life in general.
Jake started at Vail as a Software Engineer working on Vail’s RACC application, and has since moved into multiple managerial and team building roles. Before Vail, Jake also worked as an Enterprise Consultant with Technology Services Group and graduated from Iowa State University with a degree in Computer Science.
Howard joined Vail in 2011 and is responsible for all accounting and financial reporting for Vail and its subsidiaries. He supports annual strategic plans and oversees company performance against these plans. Through his experience providing the team with financial insight and direction, he has observed that at Vail everyone has a voice and the ability to create change.
Prior to his arrival at Vail, Howard led the accounting and finance team at Federal Envelope. There, Howard streamlined and expedited the monthly close process and also worked with management to implement internal controls. Howard holds undergraduate degrees in Business Administration-Accounting and Spanish from University of Wisconsin-Madison and is a Certified Public Accountant.
Mariano Tan is the President and CEO of Prosodica LLC, which applies voice analytics, predictive algorithms and game mechanics to create more engaging and authentic conversations that transform the way contact centers work. He brings more than twenty-five years of experience in the contact center industry as a management consultant and operations executive to this role. He is driven by a passion for making contact centers better places to work, knowing that engaged employees are the key to efficient operations and better customer experiences.
Prior to his work in the contact center industry, he was a scientific analyst and software engineer in the US Defense industry. He holds both undergraduate and graduate degrees in computer science from California State University.
Joe has been President and CEO of Versay Solutions, LLC since 2006, where he leads a cross-functional team to design and build voice applications that are natural, personal, and, ultimately, the preferred way for people to communicate with businesses.
For more than twenty years, Joe has worked in the telecommunications industry in leadership roles spanning product development and marketing, professional services, and user interface design. Prior to Versay, he managed marketing communications and web applications at Vail.
Joe completed his B.A. in Economics at Vanderbilt University and M.A. in English at the University of Chicago, where he helped establish the inaugural program in cinema and media studies. His graduate work in visual culture and narrative film theory and criticism continues to influence his approach to graphical and conversational UX design today.