Vail offers speech-enabled IVR application solutions that deliver significant cost savings to your contact center and provide a superior caller experience over traditional touch-tone IVR systems.
A Vail solution often begins with a unique challenge or idea needing the right technology, and the know-how to harness that technology. From start to finish, Vail consults with customers to evaluate a project, determine the best strategy to achieve desired results, and finally to develop and implement an open standards-based solution utilizing the best resources available.
For more information about how Vail can deliver the business value of speech to your company, please select an application below:
Vail Name and Address Change Address-related requests are among the most common types of call center customer interactions. By automating this process with speech technology, Vail Name/Address Change reduces customer service costs and provides customers with the ease and convenience of self-service over the telephone.
Vail Speech Locator Vail Speech Locator puts your customers in touch with your business. Callers dial your toll-free number from any mobile or land-line phone and find your nearest location by speaking their zip code, street address, or telephone number. Optionally, callers can then be routed directly to their preferred location.  
Vail Call Routing Vail Call Routing Solutions bring together a wide array of technologies to improve communications between companies and their customers.