The Vail professional services team can augment your IT staff to help integrate with your IT systems, routing and carrier network. Vail is well-versed in providing CTI integration support for complex contact center organizations with pre-call routing needs to Intelligent Call Routers (ICR/M) from organizations such as Avaya, Cisco and Genesys. Additionally, we can tie into your legacy provisioning or billing systems via technologies such as web services. Or, we can help you with your needs to directly interoperate with your VoIP network carrier.
For more detailed information about how Vail's professional services can assist you with your company needs, please contact us at email@example.com.