Vail understands the many factors that can harm the reliability of even the latest voice applications. From system hardware and sub-system inoperability to telecom service provisioning, and even to the complexities of today's speech recognition software, we know that applications need around-the-clock care to guarantee maximum uptime and uninterrupted service.
Our Virtual Network Operations Center (VNOC) runs twenty-four hours a day, seven days a week, and provides monitoring and testing services ranging from automated user-side application testing to in-depth port and application-level monitoring, tracking, and reporting. Monitoring screens at our network operations center provide information on every critical element of the Vail Voice Platform, as well as on all live applications. Trained VNOC technical personnel maintain watch over every element in the Vail Voice Platform, respond to resource- and port-specific alarms, and check telecom and data service availability. Our VNOC staff also makes regularly-scheduled test calls to client applications, in order to ensure that everything is functioning to perfect satisfaction.