Vail is a communications application service provider. We build, host, and manage applications that make phone-based services more reliable, cost-effective, scalable, and flexible. For more than a decade this has meant replacing proprietary premise-based IVR and messaging systems with open standards-based services in the network. Today, it means harnessing the potential of speech recognition technology and IP telephony to create converged voice and data services that communicate freely with one another.
Building enhanced telephony applications is a complex business. It takes time and focus to understand the technology and to realize its possibilities. Sometimes this means working with several different prototypes, and learning from each of them. We bring this focus and understanding each time we approach the drawing board to develop a new application or solution.
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Many factors set Vail apart. We've listened closely to our customers over the years and have shaped our application and hosting solutions in response to their diverse needs.
Carrier-grade network with no single point of failure
Vail's voice and data network extends across two redundant sites on separate power grids. Vail's network is also configured for dedicated connectivity to multiple local, long distance and data service providers. This design maximizes network reliability and application uptime.
Highly-scalable, open-standards platform
The most dynamic, open-standards compliant platform available today is the result of over 10 years of telephony systems engineering and meeting the demands of highly flexible application design. Platform highlights include:
  • SIP IP Telephony and PSTN ports
  • Best-in-class speech recognition and TTS resources
  • Multiple open standard APIs including VoiceXML, SALT, SIP, and C++
  • Highly scalable data bandwidth and telephony port provisioning
  • Shared or dedicated system configurations
  • Comprehensive application hosting support services including rapid prototype deployment, monitoring, reporting, and remote system and application configuration
Get a closer look at the Vail Voice Platform
Lower Cost of Ownership
Why buy a system that will soon become obsolete or require ongoing expensive upgrades and modifications? Vail's applications are hosted in the network, with 24/7 access via the web. We take care of the technology end, improving performance and adding new features, so our customers can focus on their core business. Plus Vail's solutions are 100% open-standards compliant, so there is no risk of proprietary limitations.
Proven Expertise
With more years of industry experience than we care to mention, over 100 proven applications, and industry firsts like Webley Systems, Verascape and Versay Solutions, Vail offers an unmatched level of expertise to our clients.
24/7 Application and Network Monitoring
Systems and applications are automatically monitored and manually tested by Vail's 24/7 Network Operations Center (VNOC). By thoroughly monitoring all network elements and applications, fluctuations or patterns in network performance are often detected well before a critical event. If and when a problem does occur, trained technical personnel are available around the clock to remedy the situation.
24/7 Application Access and Real-Time Reporting
Companies need to be close to their applications and data. We believe that hosted solutions should enjoy the same accessibility as applications deployed in house. Vail provides 24/7 access via the web, where customers can quickly and easily modify or update their applications at their convenience. For example, one can add or remove participating dealers from a dealer locate database, change call center routing rules, or swap voice IVR prompts on-the-fly.

In addition, real-time reports available via a secure website provide customers multiple views of application call detail information. Customers can also download this information to conduct further analysis using third-party tools.