Vail's suite of Outbound Voice Messaging Services, CallPush™, offers enterprise contact centers the ability to cost-effectively outsource the distribution of large volumes of static, interactive, or survey-oriented outbound voice messages. Whether you need to quickly send out a pre-recorded static message to alert customers of a service related issue or you need to effectively and predictably distribute large volumes of interactive voice messages with embedded speech recognition or text-to-speech files for payment related issues, Vail's CallPush™ services provides all of the platform, network, and support services needed to successfully distribute your own outbound voice messages.
Vail offers to outbound service types to distribute your outbound messages. The first is a self-service option where you utilizes Vail's web-based tools for message and phone number uploading and message delivery. The second option is a full-service option where customers send their recorded message and list of phone numbers to Vail's Client Services team where they manage the end-to-end distribution of your voice messages for you, and supply you with detailed reports at time of job completion.
Supported by Vail's redundant Hosted SIP Platform, CallPush™ offers a flexible, scalable, and reliable suite of services that enables you to more effectively and efficiently communicate with your customers and constituents without requiring the use of expensive on-premise equipment, utilizing scarce live agents, and deploying and managing costly carrier voice circuits.
