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Vail IVR Application Services

Vail offers enterprise customers a variety of service ready touch-tone and speech-based hosted IVR applications that can be customized to meet your individual customer care, commerce and information service needs. These applications are all developed on top of Vail's Voice Platform Hosting Services and SIP Platform Technology that offer high-availability, robust performance and application extensibility.

Vail's IVR applications include phone-based self-service applications such as:

1. Password reset and address change services for financial service institutions
2. Centralization of commerce and order-entry services such as store locator and retail voice portal for national retail and restaurant chains
3. Quality of service and training services such as post call surveys to the airline and insurance industries

All of these services deliver significant cost savings and provide an improved caller experience that helps drive customer loyalty and increases revenue opportunities.

From start to finish, Vail's speech application development and professional services team, Versay, consults with customers to evaluate a project, determine the best strategy to achieve desired results, and then develop and implement an open standards-based solution utilizing the best resources available.

For more detailed information about how Vail's IVR Application Services can assist you with meeting your company's needs, please contact us at sales@vailsys.com and info@versay.com.