Vail offers enterprise customers a variety of service ready touch-tone and speech-based hosted IVR applications that can be customized to meet your individual customer care, commerce and information service needs. These applications are all developed on top of Vail's Voice Platform Hosting Services and SIP Platform Technology that offer high-availability, robust performance and application extensibility.
Vail's IVR applications include phone-based self-service applications such as:
All of these services deliver significant cost savings and provide an improved caller experience that helps drive customer loyalty and increases revenue opportunities.
From start to finish, Vail's speech application development and professional services team, Versay, consults with customers to evaluate a project, determine the best strategy to achieve desired results, and then develop and implement an open standards-based solution utilizing the best resources available.