Vail's suite of hosted Voice Application Services allows enterprises and service providers to quickly and cost-effectively deploy scalable, extensible and reliable conferencing and customer care voice services. Our services can help you to immediately generate revenue, increase employee productivity, help retain customers and improve self-service options without requiring a large capital outlay or a large support staff. Vail's call ready applications include IVR applications, network recording, network routing and call control, outbound notifications and messaging and reservation-less conferencing.
All of Vail's Application Services are based on Vail's SIP Platform technology and Voice Hosting services, which includes all of the requisite hardware and software, voice and data telecom services, 24 x 7 x 365 support and robust billing and reporting functionality that will help your customers to more effectively and efficiently communicate and collaborate while driving incremental value to your organization. For more details on the included and optional services, please, see the below chart.
By outsourcing your voice applications to Vail, you will no longer need to pay for expensive on premise platforms, hassle with complex maintenance issues, pay for expensive upgrades, or have an underutilized infrastructure needed to support peak traffic volumes. Vail has the available server capacity, bandwidth, and local or long distance telecom capacity to help organizations to deploy new differentiated enhanced telephony services or to quickly migrate away from legacy premise-based environments. Additionally, your dedicated Vail client services and operations team members will help you to seamlessly migrate over your existing traffic without service interruption, or help you to set up your new hosted enhanced telephony services environment.
If you need a more customized application, help is available from Vail professional services, Versay® Solutions, or a Vail technical partner. Any of these will be happy to help you develop a custom solution that meets your particular needs.